1 - Preamble

The Hellfestshop website (the "website") provide and sell our products to You subject to the following conditions on this page.

Please read these conditions carefully before using the Hellfestshop website. By using the Hellfestshop website, you signify your agreement to be bound by these conditions

You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us.

2. Our contract

When you place an order to purchase a product from Hellfestshop, we will send you an e-mail confirming receipt of your order and containing the details of your order.

The acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

3. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, sometimes we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Deliveries within the European Union (EU/EEC):

All prices in our web shop are displayed in Euro and include VAT (value-added tax, at present 20%). This means the prices are valid the way they are displayed. In addition we charge the costs for shipping & handling.

Deliveries outside the European Union EU / non EEC Countries:

For deliveries to non EEC countries the 20% V.A.T. do not arise. We only charge the website price, VAT deducted. Apart from the costs for shipping & handling. You will then still need to pay the duties and import sales tax applicable in your country.

4. Customs

When ordering goods from Hellfestshop for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you.

Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from Hellfestshop, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

5.Payment methods we accept:


In case you pay by Credit Card please note We will charge your credit card account immediately.

Apart from shipping & handling no further costs will arise.

Important: Please DO NOT send us bank notes or cheques by mail.

6. Returns

In case we made a mistake on an item, you can return it to us in its original condition within 14 days of the date you received the item, after you received our agreement. So please inform us first within 3  days about the mistake and we will forward you a pre-paid shipment sheet.

If you’re not satisfied (size, color …) by a purchased item, you can also send it back to us within 14 days. So please inform us first at merch@hellfest.fr , we will give you all the address and details for your return. Please note that all return fees (shipment) are supported by you.

We will refund you as soon we will receive your shipment by re-credit of the credit card used for the initial payment.

We cannot be liable for damaged items by Post or Transport services except if you choose a registered shipment.

In the event of a dispute or disagreement you can contact the following consumer ombudsman:


Maison de l'Avocat - 5 mail du Front Populaire - 44200 NANTES



7. Property

The delivered goods remain our property until shipment and until fully paid for.

8. Warranty

We warrant that goods supplied by us are free of manufacturing or material defects.

We are not liable for the suitability of the goods for a specific use intended by the purchaser or if the goods are not in accordance with the law of your country.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights

Despite careful stocking, items offered may sell out more quickly than anticipated. We work on the basis that we will deliver the articles you order as long as stocks last. We cannot be responsible for items sold out at our suppliers. Of course if an item is missing we will refund you as soon as possible.

Images of the items in the webshop may differ slightly from the item in stock.o

9. Licence for website access

Hellfestshop grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent . This licence does not include any resale or commercial use of this website or its contents;

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Hellfestshop as long as the link does not portray HELLFEST or Hellfestshop, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Hellfest logo or other proprietary graphic or trademark as part of the link without our express written consent.

10. Privacy

We will store the data required to handle the transaction. Furthermore, we will collect and process address and order details for our own marketing purposes. When processing the data, we will vindicate those of your interests meriting protection in accordance with legal requirements

We do not pass on your data to any third party (neither partners, sponsors, nor others), nor do we carry out any telephone canvassing. However, we would like to inform you that you have the possibility of registering on a list of opposition to telephone solicitation in France via


11. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the french laws and the application of the United Nations Convention.

You agree, as we do, to submit to the non-exclusive french jurisdiction.

12. Our details

Hellfestshop.com is a trading name.

This website is owned and operated by HELLFEST PRODUCTIONS.


La Feuillée

85610 CUGAND


VAT Number : FR10488296809

Contact : merch@hellfest.fr

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